FAQ – vistoi shop

vistoi shop F&Q

frequently asked questions FAQ

We have many ways to ship your product in addition to contracting with large shipping companies such as UPS, FedEx, MSC, DHL, Uship, FT, Purolator, and others. Be sure that your product will arrive in the best condition and quality. This is our biggest responsibility. We guarantee that.

For an in-depth clarification regarding every shipping methodology, destination, and approximate delivery time, please see.

FAQ & Support

What Countries will vistoi Deliver to?

FAQ vistoi store We can deliver orders to most countries within the world. merchandise area unit sent from our warehouse by the traveler and delivered directly to your door (home or company address). Please check Shipping Countries to induce additional details.

Remote Areas - Delivery?

FAQ Can Couriers Deliver to Remote Areas?

Yes, where you’re, we’ll be ready to deliver the product to you.

FedEx or DHL would possibly in some cases apply a nominal “remote space charge”. this {can be} terribly rare however can happen once your delivery address is simply too removed from most supply centers. FAQs

If your address is found in a very remote space for the traveler of your alternative, we’ll contact you to debate the difficulty.

you’ll get to pay an additional $30 to hide the remote shipping fees from FedEx or DHL.

However, if you are doing not wish to pay any extra fees, we’d counsel that you simply ship your order with EMS (Standard Shipping) or Flat Rate Shipping. we’ll refund you the distinction in the shipping fee. FAQs

If associate degree Item is Missing a Manual?

FAQ Some of the vistoi shop product area units are speculated to ship with a manual, however…

  1. typically the manual simply isn’t sensible, and you wish additional facilitate with the merchandise.
  2. typically we have a tendency to create a blunder and also the manual wasn’t placed within the box.
  3. typically the merchandise is new, and also the manufacturer manual was thus dire, we have a tendency to take it out!
  4. typically the manufacturer thought they were solely commercializing this product B2B, thus there’s no manual.

Here's however we'll help: FAQ

  1. Contact the US along with your order range and also the product code. make a case for whether or not there was a missing manual, or what facet of the product’s operation you wish to facilitate.
  2. If a manual was omitted accidentally, we’ll offer you a link wherever you’ll transfer it.
  3. If the merchandise has no manual, {chances area unit|likelihood is that|likelihood is|chances are high that} we have a tendency to are already functioning on creating one ourselves, and we’ll send that to you once it’s done. FAQs

Currently we have a tendency to solely supply English manuals for all our product?

FAQs If associate degree Item is Missing Accessories like Earphones or a Cable

First, check the main points within the product description once more on www.vistoi.com to create positive it’s speculated to have what you’re thinking that it ought to.

If you are very missing one thing, please contact the United States, and here’s how we’ll handle it: FAQs

  1. vistoi shop your order range and also the product code.
  2. If the missing half is tough to explain, please offer ikon|a photograph} and reference an identical product photo on www.vistoi.com.
  3. If we have a tendency to ensure one thing is missing, we’ll send it bent on you freed from charge. FAQs

If you Receive a Multi-item Delivery with Some things Missing?

FAQ Is something missing from your order? Then merely follow these steps:

take away all the product as a result of typically our packing workers save area by inserting smaller things within the boxes of larger things.

Check the standing and comments of your order on vistoi, and see if you received any emails from vistoi regarding the order.

It’s doable we have a tendency to split your order into quite one delivery to hurry things up.

Next, you ought to contact the vistoi shop to clarify the matter. offer your order range and clearly describe that item(s) are missing. we are able to check our warehouse records to indicate.

that the proper product was so packed and sent… which means that the item(s) went missing throughout shipping and has been lost/stolen. (This is extremely rare, however, it will happen.)

If it’s positively a lost/stolen item issue, you wish to contact the traveler company that delivered your item and registers a proper criticism. you need to do that as presently as doable following delivery.

The following range is on the market from the packaging and from your vistoi order history. It’s imperative that you simply, or the recipient of the delivery, contact the traveler company directly and follow the steps in their incident news system. t

they’ll offer you confirmation of your criticism, and we will then ensure the incident on our aspect after we speak to the traveler. FAQ

so as to combat fraud, we have a tendency to cannot severally verify lost/stolen item complaints.

this suggests that we’ve got to attend to the choice of the traveler company regarding whether or not they settle for the claim to supply compensation.

If they settle for the claim, counting on the case they’ll either provide you with compensation or, additional unremarkably, compensate vistoi shop.

therein case we’ll inform you and either depart this world the refund directly or create a brand new delivery to you – it’ll be your option to create. FAQs

typically the confirmation method from the traveler will take a minute, and you may take into account creating a brand new order on vistoi within the meanwhile if you wish the product desperately. FAQs

If there's Some drawback Receiving the Delivery thanks to Customs?

Usually, once you import merchandise from a vistoi shop, the packet is inspected by your native Customs workplace. FAQ

1/ There’s typically no reason to stress because the FAQ

2/ vistoi shop provides all the required work for your shipment;

3/ In most countries it’s pretty simple to import most sorts of client electronics;

4/ the particular method of customs clearance is sometimes handled fully by the delivery company (e.g. UPS, FedEx, DHL);

5/ If there’s any duty (import tax) or different charges to pay, the traveler can typically pay it initially and deliver the product to you, and you pay the prices later.

6/ we have a tendency to keep track of all our deliveries. In the event that an associate degree order is delayed in customs or experiences different problems,

please be happy to contact the vistoi shop, and we can contact the agent on your behalf.

Customs Liability?

1/ If for any reason, the product can’t be delivered to you thanks to a Customs drawback, we’ll talk over with your case by case regarding how best to handle the issue(s).

2/ If merchandise can’t be delivered thanks to restrictions in your own country, this can be only your responsibility.

for instance, if you made the choice to do to import an associate degree golem phone, however, this technology is against the law or restricted thanks to native laws within the delivery destination country, that’s your responsibility to grasp before you order from vistoi shop.

If the delivery fails for that reason, we have a tendency to cannot supply any compensation, as a result, because the bourgeois it is your job to grasp the native laws.

Another state of affairs during which you need to settle for liability is wherever your country needs you to own a license to import industrial goods: during this case, it’s your responsibility to grasp this before you place an associate degree order on vistoi shop, and within the case of a failing delivery, we have a tendency to cannot supply any compensation.

3/ because the bourgeois you hold sole burden for responding to questions about foreign merchandise delivered to yourself.

Import duties, sales tax, and the other customs charges and charges, area unit your sole responsibility, as delineated in our terms and conditions.

If a delivery fails as a result of you are doing not responding in time to Customs communications, otherwise, you refuse to pay the applicable charges, we have a tendency to cannot supply any compensation.

Payment ways Accepted?

FAQ vistoi shop primarily uses PayPal to method secure online payments. Through PayPal, we have a tendency to settle for MasterCard, VISA, Yankee categorical, Cashu, Webmoney, Boleto, Discover, and bank transfer (debit card).

What is Paypal? FAQs

Paypal offers an extremely secure methodology to send cash from your master card, checking account, or keep online credit, while not telling online retailers your confidential master card numbers.

vistoi shop workers can ne’er raise you for your full master card numbers or Paypal login details. For your own security, please don’t offer this data to anyone (including our staff), and don’t click on links within emails purporting to be from Paypal.

charge you a fee for uploading cash to their system or creating payments. Please check their relevant data pages for specific details. FAQs

My Product incorporates a Problem! What am I able to Do?

FAQs What to try to do in three steps:

Step 1

Try to troubleshoot the item by checking the manual we offer within the package. Often we are able to solve the matter for you while not you eager to send something back. In several cases the merchandise looks to own a drag, however, it may be resolved by restarting, putting in properly, or fixing an adjunct.

Step 2

If you continue to have difficulties along with your item particularly for classy products like automotive videodisk Players, GPS, or TV Boxes, we’ll advocate that you simply get the merchandise put in or inspected by a certified technician to substantiate that it’s faulty instead of incorrectly put in.

Step 3

Once you’ve got confirmed the merchandise is faulty when steps one and a couple of, you ought to contact the US. offer your order range and also the product code and every one the steps you’ve got tried to remedy this issue. we’ll review your case to permit a come underneath pledge. FAQs

So if the merchandise does not work, we’ll assist you to send it back to our returns address. FAQs

What If the merchandise is Broken?

If any product is faulty, you’re protected underneath the vistoi shop pledge.

1/ forward the merchandise remains in pledge and wasn’t physically broken, you’ll come it to vistoi shop and that we can repair it.

2/ All come cases area unit handled underneath our RMA policy: please consult client support associate degreed don’t challenge any product while not getting an assigned RMA case range from the United States.

3/ underneath the wholesale terms and conditions, customers should pay the value of shipping to come approved RMA product back to vistoi. within the case of causing back repaired or replacement things, vistoi pays the come shipping value back to you.

Why ought I purchase the Delivery Shipping Guarantee and the following range within the Checkout?

vistoi Shipping Guarantee?

Your parcel is bonded in the event of any loss or injury throughout the international delivery.

vistoi shop can supply two choices

– Resend the parcel without charge ( if applicable)

– Refund the merchandise

Compensation method?

FAQs For lost parcels compensation are completed when confirming

  1. The order was shipped to the proper address
  2. native post workplace within the destination’s country doesn’t hold the parcel
  3. The delivery point has been reached

If you receive an associate degree item physically broken, please contact us straight off here with clear footage of the item its SKU range, and its package. We will open a claim with the shipper and supply compensation consequently.

Please note: Once your package has been shipped out, any Shipping guarantee can’t be refunded to the client, under any circumstances.

How to Check my Order Status?

Log into ” My Account ” ;

Enter into ” My Orders ” ;

Once we’ve got received your payment, all vistoi orders can show numerous order standing stages before being shipped out.

Please check the means of those order standing messages within the table below.

Order status What it means that

Paid You have simply paid your order with success.

What you’ll be able to do: FAQ

Please look ahead to many minutes. Our server can transfer your order shortly and we can begin to method your order. Thank you for your patience. FAQ

Processing Your payment has been received?

Generally, “processing” can take three-10 business days* and includes 3 steps :

  1. Receive and allot stock to your order
  2. Complete internal control of your things
  3. Pack your things

*For a lot of data concerning our dispatch time for your specific item, please see the merchandise page and see i.e “Dispatch time: Ships with 7-15 days”.

What you’ll be able to do: FAQ

You can contact us to edit the address or the things if necessary

Partial Order dispatched Some things of your order are collected by the shipper whereas different things are still being ready.

What you’ll be able to do: FAQ

Dispatched things can’t be changed. but you’ll be able to contact us to vary the remaining things.

We will send them out as presently as attainable.

Dispatched Your order has left our warehouse and has been collected by the shipper.

What you’ll be able to do: FAQ

Please kindly wait, we’ll send the careful delivery data by email. We can’t edit the order at this time.

Partial order shipped A part of your order has been sent out. You will receive your delivery presently. FAQ

We will send the remaining things out as presently as attainable.

Who should I to contact if I have any queries?

-Follow up the delivery supported the knowledge indicated in your account

-If you have chosen free shipping and haven’t purchased the following variety, we tend to kindly raise to attend for your order 10-25 operating days (low season). Kindly note that in-season deliveries are longer. Learn a lot concerning shipping here:

Shipped Out Your order has been sent bent on you?

– Follow up your delivery supported the knowledge indicated in your account.

-If you have chosen free shipping and haven’t purchased the following variety, we tend to kindly raise to attend for your order 10-25 operating days (normal season). Kindly note that in-season deliveries are longer.

Order standing for Unpaid Or Inactive Orders

Order standing What it means that?

Paid you’ve got simply paid your order with success. What you’ll be able to do :

Please look ahead to many minutes. Our server can transfer your order shortly and we can begin to method your order. Thank you for your patience.

Processing Your payment has been received.

Generally, “processing” can take three-10 business days* and includes 3 steps :

  1. Receive and allot stock to your order
  2. Complete internal control of your things
  3. Pack your things

*For a lot of data concerning our dispatch time for your specific item, please see the merchandise page and see i.e “Dispatch time: Ships with 7-15 days”.

What you’ll be able to do :

You can contact US to edit the address or the things if necessary

Partial Order sent Some things of your order are collected by the shipper whereas different things are still being ready.

Dispatched things can’t be changed. but you’ll be able to contact us to vary the remaining things.

We will send them out as presently as attainable.

Dispatched  Your order has left our warehouse and has been collected by the shipper.

Please kindly wait, we’ll send the careful delivery data by email. We can’t edit the order at this time.

Partial order shipped a section of your order has been sent out. You will receive your delivery presently.

We will send the remaining things out as presently as attainable.

For the item that are shipped things, you can:

Follow up the delivery supported the knowledge indicated in your account

If you have chosen free shipping and haven’t purchased the following variety, we tend to kindly raise to attend for your order 10-25 operating days (low season). Kindly note that in-season deliveries are longer. Learn a lot of concerning shipping here:

the order has been sent to you?

If you have chosen free shipping and haven’t purchased the following variety, we tend to kindly raise to attend for your order 10-25 operating days (normal season).

Kindly note that in-season deliveries are longer. Learn a lot concerning shipping

Continue To Pay you’ve got not paid your order nevertheless: FAQ

You are welcome to pay your order currently.

Unpaid orders with commonplace things are canceled when twenty-four hours and restricted stock/time deals (e.g. flash sales and clearance) are canceled when half-hour.

Pending you’ve got tried to pay us most likely by PayPal e-check. At this point, we have not received your payment nevertheless, please check your Paypal account or checking account balance and make sure whether or not your funds are sufficient.

What you’ll be able to do: FAQ

For a quicker method, please send us via the price tag center, your PayPal group action ID, or your bank receipt showing the payment has been prospering.

Payment approved The item is a presale. you’ve got approved PayPal to deduct cash for this order.

  1. Please kindly wait. Once the products are prepared we’ll deduct your payment and ship the order.
  2. If you would like to cancel the order, please contact the US through our Support Center.

Payment unsuccessful we have not received your payment nevertheless, please check your Paypal account or checking account balance and make sure whether or not your funds are sufficient.

  1. If you continue to need the order, please send the US a price tag via Support Center, our client service can send an Associate in the Nursing invoice to you to repay it.
  2. If you would like to cancel it, please contact the US by clicking Support Center.

Canceled Your unpaid order is canceled?

Please be happy to switch Associate in Nursing order anytime.

Refunded  Your order has been refunded on our aspect.

What you’ll be able to do: FAQ

For PayPal payment, please wait for three to seven operating days for the group action to seem on your account.

As for MasterCard payments, refunds are going to be completed within seven to twenty-five operating days counting on your service supplier.

Returns and Aftersales F.A.Q

Aftersales

We hope you’re delighted with your purchase, but if you’re not completely satisfied there are lots of ways we can help.

You can start by visiting our Product Support site. Here, you can access frequently asked questions about your product, receive set-up advice, download a manual, contact support centers, and much more.

Be sure to scroll to the bottom of this page where you’ll find lots of handy FAQ about aftersales too.

Returns

If you’ve changed your mind and need to return an item, you have 30 days from the date of purchase to return your item(s).

In line with our returns policy, your item(s) needs to be: • Unused and with all parts • In its original packaging (with the tags if applicable) • In a resaleable condition • With its proof of purchase • You’ll also need to return any free items that came with the product

Refunds will be processed by the original payment method. Just so you know, if you paid on the card, it can take up to 7 days to appear back in your account, with PayPal refunds taking up to 30 days.

What if when Associate in Nursing RMA

has been issued and I establish that there are a lot of issues for different things within the same order?

You can apply for many kinds of RMA in one order. However, we’ll resolve all after-sales problems one by one.

In different words, we’ll resolve the previous downside 1st then the other, next.

If you wish when sales service for various orders at constant time, please submit a separate RMA request for every order. FAQ